The Helicopter Line's highest priority is the safety and wellbeing of our customers, staff, suppliers, and community. The Covid-19 situation is ever-changing, and we are guided by our national authorities, including The Ministry of Health, to ensure that we provide the safest means of operating within the current Alert Level 2.
During Alert Level 2, face coverings are mandatory and we will require all our customers to scan in using the NZ COVID Tracer app.
Our COVID-19 operating procedures ensure:
- All operations have daily cleaning schedules in place which covers routine, end of day and weekly tasks.
- All ‘high-touch’ areas (counters, doorknobs, phones, keyboards and toilets) are routinely cleaned pre and post check-in at our bases.
- Our aircraft are thoroughly sanitized pre and post flight. We use Virkon-S for the sanitization. Our staff have been trained on using Virkon-S for the cleaning.
- Hand sanitizer is available at check-in and on-board our aircraft.
- Spatial distancing in aircraft to ensure we remain in-line with official recommendations for physical and social distancing.
Further Initiatives include:
- We have displayed signage to remind customers and staff of the vigilance around thorough hand washing (20 seconds min).
- Regular staff training to ensure they are up-to-date with our guidelines.
- We have hand sanitizer available at our operations.
- Asking any staff or customers who are feeling unwell to please stay at home and seek medical advice via Healthline or their GP.
- We have implemented a cancellation fee free policy for any customers who are unable to travel with us if they are feeling unwell.
Our Covid-19 Conditions & Cancellation Policy
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organize a reschedule or refund.
If you have any questions or concerns, please get in touch with us.
Queenstown Tel: 0800 500 575
Mount Cook Tel: 0800 650 651
West Coast Tel: 0800 807 767